Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Product Management

About this role

Intercom is seeking a Senior Product Manager to lead product development in business messaging and AI-powered customer engagement. The role involves managing product roadmaps, understanding customer needs, and collaborating across teams.

Key Responsibilities

Manage product roadmap
Understand customer problems
Collaborate with engineering and design
Leverage AI for product impact
Evaluate product impact

Technical Overview

The role requires expertise in product management, data analysis, AI integration, and agile methodologies. The environment emphasizes cross-functional collaboration and strategic planning.

Ideal Candidate

The ideal candidate is an experienced product manager with a strong background in customer research, data analysis, and AI product development. They should be capable of managing roadmaps, collaborating with cross-functional teams, and delivering impactful products in a SaaS environment.

Must-Have Skills

Customer problem understandingData analysisRoadmap managementAI leveragingProduct deliveryStakeholder collaboration

Nice-to-Have Skills

Experience with AI productsProduct lifecycle managementCross-functional team leadership

Tools & Platforms

JiraConfluenceProduct Management tools

Required Skills

Product managementRoadmapCustomer researchData analysisAIGTM strategyStakeholder managementAgileProduct deliveryCross-functional

Hard Skills

Product RoadmapCustomer ResearchData AnalysisAIProduct StrategyStakeholder ManagementAgileGTM Strategy

Soft Skills

LeadershipCommunicationProblem FramingCollaborationStrategic Thinking

Industry & Role

Industry SaaS

Job Function Lead product development and strategy for customer engagement solutions

Role Subtype Product Manager

Keywords for Your Resume

product managerproduct managementroadmapcustomer researchdata analysisAIGTM strategystakeholder managementagileproduct deliverycross-functionalteam leadershipcollaborationproduct lifecyclestrategy

Deal Breakers

No experience with product management, Lack of customer research skills, No experience with AI or SaaS products, Inability to manage roadmaps, No stakeholder management experience

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