About this role
Senior Product Manager will lead the global expansion, commercial strategy, and compliance of omnichannel capabilities in Service Cloud. The role spans pricing/packaging, go-to-market, vendor budgeting, BYOC, and regulatory filings, requiring cross-functional leadership across Engineering, Legal, and Sourcing.
Key Responsibilities
- Guide the Commercial Vision: pricing/packaging/global expansion; Execute Go-to-Market; Manage Supplier Operations; Support BYOC & Global Expansion; Ensure Global Compliance
Technical Overview
Domain expertise includes SaaS pricing models, BYOC and telecom regulatory considerations, and Salesforce ecosystem. The role requires strong cross-functional coordination, agile processes, and ability to translate customer and market needs into SKU launches.
Ideal Candidate
The ideal candidate is a senior product manager with 5+ years of experience in SaaS pricing/packaging, capable of guiding omnichannel strategy, executing go-to-market plans, and managing vendor budgets while ensuring regulatory compliance.
Must-Have Skills
5+ years of product management experienceFamiliarity with telephony routingSMSor Bring Your Own Carrier (BYOC) modelsAbility to navigate internal operational processes and launch new products/SKUsBachelor's degreeExperience managing vendor budgetstracking COGSand telecom regulatory taxationExperience launching SKUsExperience with agile development methodologies like Scrum
Nice-to-Have Skills
Experience managing customer experience/CRM solutionsService and Support automation experienceWorking knowledge of Salesforce products and APIsExperience presenting to executive leadership
Tools & Platforms
Salesforce
Required Skills
Product managementSaaS pricingpricing and packaginggo-to-marketNPIvendor budgetsCOGStelecom taxationBYOCBYOCtelephony routingSMSsocial channelsglobal expansionregulatory filingscomplianceexecutive communicationsAgileScrumSalesforce APIsCRM solutions
Hard Skills
Product managementSaaS pricingPricing & packagingGo-to-marketNew Product Introduction (NPI)Vendor budgetsCOGSTelecom regulatory taxationBring Your Own Carrier (BYOC)Bring Your Own CarrierTelephony routingSMSSocial channelsGlobal expansionRegulatory filingsComplianceExecutive communicationsAgile (Scrum)Salesforce APIsCRM solutions
Soft Skills
Strong organizationalWritten and oral communicationLeadershipStakeholder alignmentCustomer focus
Keywords for Your Resume
Senior Product ManagerOmnichannel & Commercial StrategyService CloudSalesforcetelephony routingBYOCBring Your Own Carrierglobal expansioncomplianceregulatory filingspricingpackagingSKU launchesgo-to-marketvendor budgetsCOGStelecom regulatory taxationNPIexecutive communicationsagilescrumSalesforce APIsCRM solutionssenior product manageromnichannelcommercial strategyservice cloudsalesforcepricing and packagingnpibyoc
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