Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category System Administration

About this role

Senior Production Support Engineer role focused on keeping Schwab’s Order Management System (OMS) stable and reliable. Leads complex incident response, drives incident command and post-incident analysis, and improves platform reliability through monitoring, alerting, observability, and automation.

Key Responsibilities

Lead response and resolution for complex production incidents
Drive incident command and stakeholder communication
Shape reliability strategy and support standards
Design and evolve monitoring, alerting, observability, and automation
Support 24x7 production environment with rotating on-call

Technical Overview

The technical scope is production reliability and incident management for an OMS in a high-availability environment. The role includes designing operational models for monitoring and observability, automating support processes, and supporting a 24x7 rotating on-call schedule.

Ideal Candidate

The ideal candidate is a senior production support engineer experienced supporting mission-critical systems in a high-availability environment. They can lead incident response with strong incident command, stakeholder communication, and post-incident analysis, while improving monitoring, alerting, observability, and automation for long-term reliability.

Must-Have Skills

Lead response and resolution for complexbusiness-critical production incidentsDrive incident commandDesign and evolve operational models including monitoringalertingobservabilityand automationSupport a 24x7 production environment through a rotating on-call schedule

Tools & Platforms

Order Management System (OMS)

Required Skills

Order Management System (OMS)high-availability environmentproduction incident managementincident commandstakeholder communicationpost-incident analysisreliability strategymonitoringalertingobservabilityautomationoperational models24x7 production environment supportrotating on-call scheduletechnical leadershipmentoringoperational excellence

Hard Skills

Order Management System (OMS)high-availability environmentproduction incident managementincident commandstakeholder communicationpost-incident analysisreliability strategymonitoringalertingobservabilityautomationoperational models24x7 production environment supportroot cause/systemic risk identificationservice restoration during major incidentstechnical leadershipoperational excellence

Soft Skills

technical leadershipclarity in communicationaccountabilitysystems-thinking mindsetworking under pressuresound judgment in ambiguous situationsmentoringcross-functional collaborationteam support

Industry & Role

Industry Banking

Job Function Ensure the Order Management System (OMS) remains reliable through senior-level incident leadership and reliability engineering improvements.

Role Subtype DevOps Engineer

Keywords for Your Resume

Production Support EngineerOrder Management System (OMS)OMShigh-availability environmentproduction incidentsincident commandstakeholder communicationpost-incident analysisreliability strategymonitoringalertingobservabilityautomationoperational models24x7 production environmentrotating on-call schedulemajor incidentsservice restorationtechnical leadershipenterprise-impacting issuessystems-thinking mindsetoperational excellence

Deal Breakers

Must have experience leading resolution for business-critical production incidents, Must be comfortable supporting a rotating 24x7 on-call schedule

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Senior Production Support Engineer - Order Management

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