About this role
Senior Program Manager, Business Operations at Zillow Home Loans drives cross-functional initiatives, builds RoB reporting, and translates data into strategic recommendations to improve customer and business performance.
Key Responsibilities
- Develop RoB metrics and dashboards
- Lead cross-functional initiatives
- Prepare executive-facing analyses
- Manage cadence of weekly/monthly reviews
- Partner with Sales, Marketing, Product, Finance, Analytics
Technical Overview
Proficient in BI tools Tableau/Looker, SQL, Excel; data-driven decision making; RoB reporting; executive-level communication
Ideal Candidate
The ideal candidate is a senior program manager with 6+ years in cross-functional BizOps, strong data analysis capabilities, and experience building RoB reporting for mortgage/fintech.
Must-Have Skills
6+ years of relevant experienceincluding experience in management consultinginvestment bankingor techAdvanced Excel/Google SheetsAbility to independently own end-to-end projects or programsStrong communicator who can synthesize complex data and present to senior leadershipExperience working cross-functionally with ProductSalesMarketingFinanceAnalyticsFamiliarity with BI tools (TableauLooker); SQL or large datasets is a plusExposure to mortgagefintechor similarly complexdata-rich industries is a plusExperience owning or supporting business cadences (weekly/monthly reportingperformance reviewsor deep dives)
Nice-to-Have Skills
Mortgage/fintech experienceExperience with SQL/BI toolsExposure to mortgage/fintech industry
Required Skills
6+ years relevant experience including management consultinginvestment bankingor tech; advanced Excel/Google Sheets; end-to-end project ownership; cross-functional collaboration; BI tools Tableau Looker; SQL; mortgage/fintech exposure; weekly/monthly reporting cadence
Hard Skills
TableauLookerSQLExcelGoogle SheetsRoB reportingdata analysisexecutive presentationsKPI trackingcross-functional collaboration
Soft Skills
analytical thinkingstrong communicatorpresentationstakeholder managementability to operate in ambiguitydata storytelling
Keywords for Your Resume
senior program managerbusiness operationsroBrhythm of businesszillow home loanstableaulookersqlmortgagefintechremotecross-functionalstakeholderkpiweekly reportingmonthly business reviewsdata summariesdata drivenroB reportingmortgage fintechstakeholder managementexecutive presentations
Deal Breakers
6+ years experience in management consulting, investment banking, or tech, Inability to translate data into actionable insights, Lack of cross-functional experience
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