✦ Luna Orbit — Product Management

Senior Program Manager, HR AI Product Experience

at Laboratory Corp. of America

📍 Durham NC Hybrid Posted March 30, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years 8+ years
Education Bachelor's Degree
Category Product Management

About this role

Senior program manager for HR AI product experience leading the DiNA assistant experience, content roadmap, and governance to improve HR inquiries handling and reduce manual HR work across the employee lifecycle.

Key Responsibilities

  • AI Agent Experience Ownership & Product Management
  • Cross-Functional Leadership & Partnership
  • Content, Conversation & Skill Development
  • Performance, Insights & ROI
  • Governance & Quality Control

Technical Overview

Leads product management for HR AI experiences with platforms including Workday, ServiceNow, and WatsonX Orchestrate; oversees conversation/content design, governance, backlog management, and agile delivery; partners with HR COEs, People Services, and HR Tech.

Ideal Candidate

The ideal candidate is a mid-to-senior level product/program manager with 8+ years in HR/employee experience, deep experience with Workday/ServiceNow/WatsonX Orchestrate, and strong skills in conversation/content design, governance, and agile delivery.

Must-Have Skills

Bachelor's Degree8+ years in HR/HR Operations/Employee Experience3+ years experience with WorkdayServiceNow or WatsonX Orchestrate1+ years experience with conversation or content design

Nice-to-Have Skills

1+ years experience owning or managing chatbots or digital employee experience platforms

Tools & Platforms

WorkdayServiceNowWatsonX OrchestrateJiraConfluencePower BITableau

Required Skills

WorkdayServiceNowWatsonX Orchestrateconversation designcontent designbacklog managementgovernancechange managementstakeholder managementAgileJiraConfluence

Hard Skills

WorkdayServiceNowWatsonX Orchestrateconversation designcontent designbacklog managementgovernancechange managementstakeholder managementAgileJiraConfluence

Soft Skills

excellent communicationprioritizationstakeholder managementcross-functional leadershipchange managementclear written and verbal communication

Industry & Role

Industry Healthcare & Medical
Job Function Own DiNA HR assistant experience and roadmap, ensuring accurate, inclusive content and measurable ROI across HR lifecycle.
Role Subtype Program Manager
Tech Domains Workday, ServiceNow, Tableau, Power BI, Python

Keywords for Your Resume

senior program managerhr ai product experienceDiNAhr aiworkdayservicenowwatsonx orchestrateconversational designcontent designproduct managementbacklog managementgovernanceroihr coepeople serviceshr technologyagilescrumstakeholder managementhybridservice nowjiraconfluence

Deal Breakers

Bachelor's Degree, 8+ years HR/HR Operations experience, 3+ years with Workday/ServiceNow/WatsonX Orchestrate, 1+ years in conversation or content design

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