✦ Luna Orbit — IT Support & Helpdesk

Senior Project Finance Specialist (Remote, U.S.)

at Profound Research

📍 Remote, US Remote Posted March 05, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1+ years
Education Associate or Bachelor’s degree
Category IT Support & Helpdesk

About this role

This role provides technical support for educational web-based products, ensuring successful implementation and ongoing customer assistance.

Key Responsibilities

  • Provide technical onboarding
  • Troubleshoot integration issues
  • Collaborate with internal teams
  • Document customer issues
  • Support ongoing customer success

Technical Overview

Supports integration and troubleshooting of web applications like Clever, ClassLink, and OneRoster, with proficiency in Microsoft Office and web browsers.

Ideal Candidate

The ideal candidate is an entry-level support specialist with at least 1 year of experience supporting web applications in an educational environment. Strong troubleshooting and communication skills are essential.

Must-Have Skills

Web application supportCustomer supportTroubleshootingExperience with CleverClassLinkand OneRosterExcellent communication skills

Nice-to-Have Skills

Experience with educational technology platformsQA solutionsTechnical documentation

Tools & Platforms

CleverClassLinkOneRosterMicrosoft Office Suite

Required Skills

Web Application SupportCustomer SupportTroubleshootingCleverClassLinkOneRosterMicrosoft Office SuiteWeb BrowsersDesktop SharingSystem Integration

Hard Skills

Web Application SupportCustomer SupportTroubleshootingCleverClassLinkOneRosterMicrosoft Office SuiteWeb BrowsersDesktop SharingSystem Integration

Soft Skills

Problem-solvingAnalytical SkillsCommunicationTeamworkTime ManagementCustomer Service

Industry & Role

Industry Education Technology
Job Function Customer technical support and system integration in educational technology

Keywords for Your Resume

Web Application SupportCustomer SupportTroubleshootingCleverClassLinkOneRosterMicrosoft Office SuiteWeb BrowsersDesktop SharingSystem IntegrationEducational TechnologyTechnical SupportCustomer ServiceProblem-solvingAnalytical Skills

Deal Breakers

Lack of experience with web application support, No familiarity with Clever, ClassLink, or OneRoster, Inability to communicate technical issues clearly

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