Position Details
About this role
This position involves providing technical support through phone and ticketing systems, supporting end users with common issues, and documenting incidents in ServiceNow.
Key Responsibilities
- Answer inbound support calls
- Create and document incidents in ServiceNow
- Perform basic troubleshooting
- Escalate incidents appropriately
- Adhere to support procedures
Technical Overview
Supports incident management using ServiceNow, troubleshooting basic technical issues, and maintaining documentation in a high-volume support setting.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with experience in help desk environments, familiar with ServiceNow, and capable of managing high call volumes with strong communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of ServiceNow experience, No help desk background, Inability to work in high-volume environment
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