Position Details

Type Contract

Experience mid

Exp. Years Not specified

Education Not specified

Category ERP & CRM Systems

About this role

A contract role for an experienced Salesforce Developer specializing in Service Cloud and call center integrations, supporting healthcare and customer service operations remotely.

Key Responsibilities

Implement Salesforce Service Cloud solutions
Configure call center functionalities
Support Genesys CCaaS integration
Perform regression testing
Collaborate with cross-functional teams

Technical Overview

Focus on Salesforce Service Cloud implementation, call center configuration, Genesys CCaaS integration, and supporting Service Cloud Voice features.

Ideal Candidate

The ideal candidate is an experienced Salesforce Developer with hands-on experience implementing Salesforce Service Cloud in call center environments, including integration with Genesys CCaaS. They possess strong configuration skills and relevant certifications, capable of supporting long-term contract projects remotely.

Must-Have Skills

Hands-on Salesforce Service Cloud implementation experienceSalesforce Call Center configuration experience

Nice-to-Have Skills

Genesys Cloud CTI AdapterSalesforce Service Cloud VoiceHealth Cloud

Tools & Platforms

SalesforceGenesys CCaaSSalesforce Service Cloud VoiceSalesforce Administrator

Required Skills

SalesforceSalesforce Service CloudGenesys CCaaSCall Center configurationService Cloud VoiceSalesforce Administrator

Hard Skills

SalesforceSalesforce Service CloudGenesys CCaaSCall Center configurationService Cloud VoiceSalesforce AdministratorSalesforce Service Cloud implementation

Soft Skills

collaborationsystem performancecall center operationscommunication

Certifications

Required

Salesforce AdministratorSalesforce Service Cloud

Industry & Role

Industry SaaS

Job Function Salesforce Service Cloud implementation and call center configuration

Keywords for Your Resume

SalesforceSalesforce Service CloudGenesys CCaaSCall Center configurationService Cloud VoiceSalesforce AdministratorSalesforce implementationCall CenterCRMCloudCustomer SupportRemoteContractCall PopSoftphoneService CloudCall configuration

Deal Breakers

Lack of Salesforce Service Cloud experience, No Salesforce certifications, Inability to work remotely in the US, No call center configuration experience

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Senior Salesforce Developer

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