Position Details
About this role
This role involves providing technical support to internal teams, troubleshooting hardware and software issues remotely, and maintaining documentation to ensure smooth IT operations.
Key Responsibilities
- Answer inbound calls and chats
- Troubleshoot hardware/software issues
- Support new employee setup
- Maintain documentation
- Provide customer service
Technical Overview
The position requires expertise in Windows operating systems, Microsoft Office suite, VPN technologies, and remote support tools, with a focus on customer service and issue resolution.
Ideal Candidate
The ideal candidate is an experienced IT support professional with at least 1 year in Service Desk roles, proficient in Windows OS, Microsoft Office, and VPN technologies. They possess strong communication skills and certifications like A+ and HDI-CSR.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 1 year of Service Desk experience, Lack of knowledge of Windows 10/11, No certifications like A+, Inability to work remotely
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile