Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Bachelor’s/Master’s in Computer Science, Engineering, or related field

Category Software Engineering

About this role

This role involves developing SDKs and backend services to enhance Twilio’s contact center products, focusing on reliability, scalability, and developer experience.

Key Responsibilities

Build and maintain SDKs
Design scalable backend services
Ensure system reliability and performance
Troubleshoot and optimize systems
Collaborate with cross-functional teams

Technical Overview

The environment includes Java, Scala, GraphQL, SDK development, and cloud platforms, emphasizing scalable, reliable backend system design.

Ideal Candidate

The ideal candidate is a senior backend engineer with over 5 years of experience in Java or Scala, skilled in building reliable, scalable cloud services and SDKs, with strong troubleshooting and system design expertise.

Must-Have Skills

Bachelor’s/Master’s in Computer Science or related field5+ years building cloud-scale backend systemsJava or Scala programmingDesigning system architectureAutomated testingTroubleshooting

Nice-to-Have Skills

SDK developmentGraphQLAPI designOperational excellenceCustomer support

Tools & Platforms

JiraCloud platformsGitHub

Required Skills

JavaScalaGraphQLSDK developmentBackend servicesReliability engineeringScalabilityPerformance optimizationAutomated testingTroubleshooting

Hard Skills

JavaScalaGraphQLSDK developmentBackend servicesReliability engineeringScalabilityPerformance optimizationAutomated testingDocumentation

Soft Skills

CollaborationLeadershipCommunicationProblem-solvingTechnical mentorship

Industry & Role

Industry SaaS

Job Function SDK and backend service development for cloud contact center solutions

Role Subtype Software Engineer

Tech Domains Java, Scala, GraphQL, API design, Cloud platforms

Keywords for Your Resume

Senior Software EngineerJavaScalaGraphQLSDK developmentBackend servicesReliability engineeringScalabilityPerformance optimizationAutomated testingTroubleshootingCloud-scale systemsAPI designSystem architectureOperational excellence

Deal Breakers

Less than 5 years of experience, Lack of Java or Scala experience, No experience with cloud-scale backend systems

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