Position Details

Type Not Specified

Experience senior

Exp. Years 6+ years

Education Not specified

Category AI & Machine Learning

About this role

This role involves serving as a technical advisor to customers, helping them deploy and optimize AI-powered customer service solutions through API integrations and automation.

Key Responsibilities

Assist customers with deployment
Advise on integrations
Lead technical discovery sessions
Solve complex technical challenges
Develop technical content

Technical Overview

The technical environment includes SaaS platforms, APIs, webhooks, automation workflows, and AI/ML technologies like LLMs, with a focus on security and enterprise compliance.

Ideal Candidate

The ideal candidate is a highly experienced Solutions Architect with over 6 years in SaaS or similar environments, possessing deep technical expertise in APIs, AI automation, and security. They are customer-focused, able to lead technical integrations, and communicate complex solutions effectively.

Must-Have Skills

6+ years of experience in Solutions ArchitectTechnical Consultantor similar roleStrong technical expertise in APIsintegrationsand automation frameworksProficiency in REST APIsJavaScriptHTMLand CSSDeep understanding of AI-driven automationLLMsand customer support technologiesExperience with security reviewscompliance requirementsand enterprise IT environments

Nice-to-Have Skills

Experience with SaaS companiesKnowledge of AI and conversational AIAPI security best practicesAutomation workflows designTechnical content development

Tools & Platforms

APIsWebhooksAutomation workflows

Required Skills

APIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAutomation frameworksAI-driven automationLLMsSecurity reviewsAPI integrationsWebhooksAutomation workflowsEnterprise IT environmentsCustomer support technologies

Hard Skills

APIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAutomation frameworksAI-driven automationLLMsSecurity reviewsEnterprise IT environmentsAPI integrationsWebhooksAutomation workflows

Soft Skills

communicationcustomer-focusedtechnical expertisestrategic guidanceproblem-solvingcollaborationsupporteducatingfeedback provision

Industry & Role

Industry SaaS

Job Function Technical advisory and solution deployment for AI customer service platforms

Keywords for Your Resume

Solutions ArchitectAPIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAI-driven automationLLMsSecurity reviewsAPI integrationsWebhooksAutomation workflowsEnterprise IT environmentsCustomer support technologies

Deal Breakers

Lack of experience with APIs and automation frameworks, No SaaS experience, Inability to work onsite in San Francisco, Less than 6 years of relevant experience

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Senior Solutions Architect

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