About this role
This role involves providing technical guidance to clients across Dublin and London, focusing on API integrations and AI automation to enhance customer support solutions.
Key Responsibilities
- Support customer deployments
- Design scalable solutions
- Lead technical discovery
- Ensure security compliance
- Create technical documentation
Technical Overview
The technical environment includes SaaS platforms, APIs, webhooks, automation workflows, and AI/ML technologies like LLMs, with emphasis on security and compliance.
Ideal Candidate
The ideal candidate is a senior Solutions Architect with over 6 years of experience in SaaS, specializing in APIs, AI automation, and security. They are customer-centric, capable of designing scalable solutions, and effective in technical communication.
Must-Have Skills
6+ years of experience in Solutions ArchitectTechnical Consultantor similar roleStrong technical expertise in APIsintegrationsand automation frameworksProficiency in REST APIsJavaScriptHTMLand CSSDeep understanding of AI-driven automationLLMsand customer support technologiesExperience with security reviewscompliance requirementsand enterprise IT environments
Nice-to-Have Skills
Experience with SaaS companiesKnowledge of AI and conversational AIAPI security best practicesAutomation workflows designTechnical content development
Tools & Platforms
APIsWebhooksAutomation workflows
Required Skills
APIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAutomation frameworksAI-driven automationLLMsSecurity reviewsAPI integrationsWebhooksAutomation workflowsEnterprise IT environmentsCustomer support technologies
Hard Skills
APIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAutomation frameworksAI-driven automationLLMsSecurity reviewsEnterprise IT environmentsAPI integrationsWebhooksAutomation workflows
Soft Skills
communicationcustomer-focusedtechnical expertisestrategic guidanceproblem-solvingcollaborationsupporteducatingfeedback provision
Keywords for Your Resume
Solutions ArchitectAPIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAI-driven automationLLMsSecurity reviewsAPI integrationsWebhooksAutomation workflowsEnterprise IT environmentsCustomer support technologies
Deal Breakers
Less than 6 years of relevant experience, Lack of SaaS or API expertise, Inability to work onsite in Dublin, No experience with security reviews
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