✦ Luna Orbit — IT Support & Helpdesk

Senior Solutions Architect

at Intercom

📍 London, England Onsite Posted March 12, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years 6+ years
Education Not specified
Category IT Support & Helpdesk

About this role

A senior solutions architect role focused on API integrations, AI automation, and security within a SaaS company providing AI customer service solutions.

Key Responsibilities

  • Assist customers with integrations and security reviews
  • Lead technical discovery sessions
  • Design scalable solutions
  • Provide technical enablement
  • Develop technical content

Technical Overview

Technical environment includes APIs, webhooks, AI automation, security reviews, and enterprise IT systems, with a focus on customer integrations and AI-driven solutions.

Ideal Candidate

The ideal candidate is a senior solutions architect with over 6 years of experience in SaaS environments, strong technical expertise in APIs, security, and AI automation, and excellent collaboration skills.

Must-Have Skills

APIsREST APIsJavaScriptHTMLCSSAI-driven automationSecurity reviewsEnterprise IT environments

Nice-to-Have Skills

Large Language ModelsLLMsAutomation frameworks

Tools & Platforms

APIsWebhooksEnterprise architecture

Required Skills

APIsREST APIsJavaScriptHTMLCSSAI-driven automationLarge Language ModelsLLMsSecurity reviewsEnterprise IT environmentsAutomation frameworks

Hard Skills

APIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAI-driven automationLarge Language ModelsLLMsSecurity reviewsEnterprise IT environmentsAutomation frameworks

Soft Skills

communicationproblem-solvingcustomer-focusedstrategic guidancecollaborationtechnical enablement

Industry & Role

Industry SaaS
Job Function Provide technical guidance and support for AI customer service platform integrations

Keywords for Your Resume

Solutions ArchitectAPIsREST APIsJavaScriptHTMLCSSAI-driven automationLarge Language ModelsLLMsSecurity reviewsEnterprise IT environmentsAutomation frameworks

Deal Breakers

Lack of experience with APIs and security reviews, Less than 6 years of relevant experience, Not located in London or willing to relocate

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