Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category Cloud & Infrastructure

About this role

This role involves designing and implementing customer experience transformation solutions for telecom clients using AWS services, with a focus on contact centers and AI integration.

Key Responsibilities

Engage with customers to understand their needs
Design scalable solutions on AWS
Leverage AWS services like Amazon Connect and AI tools
Build prototypes and proof-of-concepts
Collaborate with sales and service teams

Technical Overview

The technical environment includes AWS cloud services, Amazon Connect, Bedrock AgentCore, Nova Sonic, and AI-powered customer journey tools, requiring expertise in cloud architecture and contact center solutions.

Ideal Candidate

The ideal candidate is a senior solutions architect with extensive experience in contact center architecture, cloud solutions, and AWS services. They possess strong customer engagement skills and a proven track record in designing scalable, reliable AI-powered customer experience solutions.

Must-Have Skills

deep expertise in contact center architecturehands-on experience with Amazon Connectsolution design on AWScustomer-facing engagementcloud solutions architecture

Nice-to-Have Skills

experience with Bedrock AgentCoreexperience with Nova SonicAI-powered customer journey transformationOSS/BSS integrationsales strategy formulation

Tools & Platforms

Amazon ConnectBedrock AgentCoreNova SonicAWS services

Required Skills

AWSAmazon ConnectSolution ArchitectureAIcloud solutionscontact center modernizationomnichannel orchestrationconversational AIvoice AIOSS/BSS

Hard Skills

AWSAmazon Web ServicesAmazon ConnectBedrock AgentCoreNova SonicAIArtificial Intelligencecloud solutionscontact center modernizationomnichannel orchestrationconversational AIvoice AIOSS/BSSSolution ArchitectureCustomer Experience Transformation

Soft Skills

communicationleadershipcustomer engagementstrategic guidanceproblem-solvingadaptabilitycollaboration

Industry & Role

Industry Telecom

Job Function Design and deliver cloud-based contact center solutions for telecom clients

Keywords for Your Resume

Solutions ArchitectAWSAmazon Web ServicesAmazon ConnectBedrock AgentCoreNova SonicAIArtificial Intelligencecontact center modernizationomnichannel orchestrationconversational AIvoice AIOSS/BSSSolution ArchitectureCustomer Experience Transformationcloud solutionsSolution Architectcontact centeromnichannel

Deal Breakers

Lack of experience with Amazon Connect, No cloud solutions architecture background, No customer-facing solution design experience, Unfamiliarity with AI or omnichannel solutions

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Senior Solutions Architect - Telco Customer Experience Transformation, AWS Industries, Telco

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