Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category System Administration

About this role

Mavenoid is seeking a Senior Solutions Engineer to lead customer integrations, working with enterprise SaaS platforms and APIs to ensure seamless onboarding and technical support for global clients.

Key Responsibilities

Lead customer integrations
Configure SaaS platforms
Troubleshoot API issues
Translate business requirements
Manage technical documentation

Technical Overview

The role involves managing complex API integrations, configuring SaaS platforms like Salesforce, Zendesk, Twilio, and AWS, and translating business needs into technical solutions with proficiency in REST, GraphQL, and programming languages.

Ideal Candidate

The ideal candidate is a senior solutions engineer with over 5 years of experience managing complex enterprise integrations, proficient in REST and GraphQL APIs, with strong programming skills in TypeScript, JavaScript, and Python, and familiar with SaaS platforms like Salesforce and Zendesk.

Must-Have Skills

5+ years experience with enterprise customer integrationsExperience with CCaaSUCaaSAI Voice AgentsKnowledge of HTTPS-based integrationsExperience with REST and GraphQL APIsFamiliarity with programming languages (TypeScriptJavaScriptPython)

Nice-to-Have Skills

Experience with SalesforceZendeskTwilioKnowledge of AWS and Content Management SystemsExperience with enterprise SaaS platformsStrong communication skills

Tools & Platforms

SalesforceZendeskTwilioAWSContent Management Systems

Required Skills

enterprise customer integrationsREST APIsGraphQL APIsTypeScriptJavaScriptPythonSalesforceZendeskTwilioAWSContent Management Systems

Hard Skills

Customer integrationsREST APIsGraphQL APIsProgramming languagesTypeScriptJavaScriptPythonSalesforceZendeskTwilioAWSContent Management Systems

Soft Skills

CommunicationInterpersonal skillsTechnical translationProject managementAdaptability

Industry & Role

Industry Technology / SaaS

Job Function Support enterprise customer integrations and technical onboarding for SaaS solutions

Role Subtype System Administration

Tech Domains Salesforce, Zendesk, Twilio, Amazon Web Services, Content Management Systems

Keywords for Your Resume

enterprise customer integrationsREST APIsGraphQL APIsTypeScriptJavaScriptPythonSalesforceZendeskTwilioAWSContent Management SystemsCCaaSUCaaSAI Voice AgentsHTTPS integrationsprogramming languagesenterprise SaaS

Deal Breakers

Less than 5 years experience with enterprise integrations, Lack of experience with REST/GraphQL APIs, No programming skills in TypeScript, JavaScript, or Python, No experience with SaaS platforms, Inability to work remotely

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