Position Details

Type Full-Time

Experience senior

Exp. Years 8+ years

Education B.S. in Computer Science, Software Engineering, MIS or equivalent.

Category Consulting & Advisory

About this role

Senior healthcare solutions engineer responsible for pre-sales consulting, healthcare domain expertise, and aligning Talkdesk solutions with clinical, operational, and financial KPIs across providers, payers, or digital health customers.

Key Responsibilities

Conduct discovery and propose healthcare-focused Talkdesk solutions
Lead SOW scoping and pilot/POC efforts
Engage in C-level discussions to articulate ROI and value
Collaborate with product/engineering on healthcare-specific roadmaps
Support demand generation through marketing and events

Technical Overview

Deep healthcare IT experience with HIPAA/HITECH/HITRUST, SaaS solutions, CRM & ITSM concepts, and integration with Epic/Cerner/Salesforce Health Cloud; strong solution architecture and post-discovery scoping.

Ideal Candidate

The ideal candidate is a senior healthcare-focused solutions engineer with 8+ years of experience in SaaS and healthcare IT, strong HIPAA/HITECH/HITRUST knowledge, and a track record of articulating value to C-suite stakeholders through solution architecture and pre-sales engagements.

Must-Have Skills

8+ years as a Solutions Engineerdeep healthcare industry experienceHIPAA/HITECH/HITRUST knowledgeability to align technology solutions to clinical/operational/financial KPIsexperience in SaaS with healthcare-specific customerssolution architecture and pre-sales engagement

Nice-to-Have Skills

Experience with EpicCernerSalesforce Health Cloud integrationsAbility to scope SOWs and pilot programsExperience in healthcare contact centers

Tools & Platforms

Salesforce Health CloudEpicCernerSalesforceUCaaSCCaaS

Required Skills

B.S. Computer ScienceSoftware EngineeringMIS or equivalent8+ years as a Solutions Engineerhealthcare industry knowledgeHIPAA/HITECH/HITRUSTCRM softwareITSMData WarehousingBusiness IntelligenceUCaaSCCaaSEpicCernerSalesforce Health Cloud

Hard Skills

B.S. Computer ScienceSoftware EngineeringMIShealthcare ITHIPAAHITECHHITRUSTCRM softwareITSMData WarehousingBusiness IntelligenceUCaaSCCaaSEpicCernerSalesforce Health Cloud

Soft Skills

presentationcommunicationcollaborationproblem solvingleadership

Industry & Role

Industry Healthcare & Medical

Job Function Drive healthcare-specific pre-sales engagements and solution architecture for Talkdesk healthcare solutions

Role Subtype Pre-Sales Engineer

Keywords for Your Resume

healthcare solutions engineerhealthcareHIPAAHITECHHITRUSTEpicCernerSalesforce Health CloudCRM softwareITSMData WarehousingBusiness IntelligenceUCaaSCCaaSSaaSsolution architecturepre-salesRFIRFPPOCpilotpricing and value discussionsclinical workflowshealthcare compliance

Deal Breakers

Lack of healthcare industry experience, No healthcare compliance knowledge (HIPAA/HITECH/HITRUST), No experience with healthcare CRM/EMR integrations

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Senior Solutions Engineer - Healthcare & Life Sciences

Get matched to jobs like this