About this role
Senior Specialist, Benefit Sales (In Field) provides senior-level support for member enrollment activities, coordinates with community agencies, and assists prospective members through health insurance enrollment processes.
Key Responsibilities
- Assists with enrollment goals
- Leads enrollment-related projects
- Maintains monthly enrollment calendar
- Provides training and quality checks to enrollment team
- Meets with prospective members to educate and assist with applications
Technical Overview
Emphasizes enrollment processing, NYSOH compliance, HIPAA/privacy, data processing, and outreach coordination in a field setting.
Ideal Candidate
The ideal candidate is a senior enrollment specialist with at least 3 years in health care enrollment, NYSOH training, and strong HIPAA/privacy knowledge, capable of handling enrollment processing and outreach in Spring Valley, NY.
Must-Have Skills
At least 3 years of experience in health care and/or customer/provider servicesCompletion of NYSOH required trainingcertification and recertification required for the state of New YorkMust have reliable transportation and a valid driver's license with no restrictionsInterpersonal/customer service skillsData processing and proofing experienceAttention to detailorganizational and time-management skillsand ability to work independently and meet internal deadlinesPositive attitude and ability to adapt to changeKnowledge of managed care insurance plansAbility to work with a diverse populationincluding different ethnicitiescultural backgroundsand/or underserved communitiesAbility to maintain confidentiality and comply with HIPAAAbility to establish and maintain positive relationships with coworkersmembersproviders and customersEffective verbal and written communication skillsMicrosoft Office proficiency
Nice-to-Have Skills
Team lead experienceBilingual - Spanish and English
Tools & Platforms
Microsoft Office
Required Skills
3+ years health care or customer/provider services; NYSOH training; enrollment processes; HIPAA; data processing; customer service; confidentiality; Microsoft Office
Hard Skills
HIPAANYSOHEnrollment processingData processingCustomer serviceMicrosoft OfficeCommunication skillsPrivacy and confidentiality
Soft Skills
Interpersonal skillsTime-managementOrganizational skillsProblem-solving
Certifications
Required
New York State of Health Assistors (NYSOH) trainingcertification and recertification required for the state of New York
Keywords for Your Resume
senior specialist benefit sales in field spring valley nymolina healthcareenrollmentfacilitated enrollmenthipaanysohnew york state of healthhealth insurance programscustomer servicedata processingenrollment calendarprivacytrainingoutreachcertificationsbrokeragediverse populationNYSOHenrollment goalsHIPAAmonthly enrollment calendar
Deal Breakers
No NYSOH training/certification, No driver’s license with no restrictions, Inability to travel to field sites
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