✦ Luna Orbit — IT Support & Helpdesk

Senior Specialist, Help Desk Support

at Raymond James

📍 Saint Petersburg, FL, US Onsite Posted March 28, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides front-line technical support to end-users in a financial services company, resolving hardware and software issues and ensuring a positive customer experience.

Key Responsibilities

  • Provide second-line hardware, software, and end-user support
  • Troubleshoot connectivity problems
  • Assist clients with software installations
  • Escalate outages and trends
  • Conduct data entry and verify information

Technical Overview

Supports hardware, software, operating systems, networking, and security tools within a customer contact center environment, primarily using ServiceNow, Jira, and Microsoft 365.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with strong troubleshooting skills, experience supporting hardware and software, and excellent customer service abilities. They should be comfortable working on-site in a financial services environment.

Must-Have Skills

Hardware supportSoftware troubleshootingOperating systemsCustomer service

Nice-to-Have Skills

Mobile devicesNetworkingSecurity productsFinancial services applications

Tools & Platforms

ServiceNowJiraMicrosoft 365Active Directory

Required Skills

Hardware supportSoftware troubleshootingOperating systemsCustomer serviceNetworkingSecurity productsFinancial services applicationsServiceNowJiraMicrosoft 365Active Directory

Hard Skills

Hardware supportSoftware troubleshootingOperating systemsMobile devicesNetworkingBusiness applicationsSecurity productsFinancial services applications

Soft Skills

CommunicationCustomer serviceProblem-solvingTime managementTeamwork

Industry & Role

Industry Financial Services
Job Function End-user technical support and troubleshooting
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, ITSM / ServiceNow

Keywords for Your Resume

help deskIT supportHelp Desk L1Help Desk L2Help Desk L3desktop supporttroubleshootingcustomer servicehardware supportsoftware supportoperating systemsnetworkingsecurity productsfinancial services applicationsserviceNowjiramicrosoft 365active directorycommunicationproblem-solvingtime managementteamwork

Deal Breakers

Lack of on-site availability, No experience with hardware support, No customer service experience

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