✦ Luna Orbit — Customer Success & Support

Senior Specialist, Help Desk Support

at Raymondjames

📍 Saint Petersburg, FL Onsite Posted March 28, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0 years
Education Not specified
Category Customer Success & Support

About this role

This role involves providing front-line technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of systems in a financial services environment.

Key Responsibilities

  • Resolve technical issues
  • Support end-users
  • Troubleshoot hardware/software
  • Maintain system uptime
  • Provide excellent customer service

Technical Overview

The environment includes hardware, software, help desk systems, and customer support tools. The focus is on troubleshooting, end-user support, and communication.

Ideal Candidate

The ideal candidate is an entry-level support specialist with strong troubleshooting skills, excellent communication, and a customer-focused approach. Experience in financial services or help desk environments is a plus.

Must-Have Skills

Customer supportTroubleshootingHardware and software supportProblem-solving

Nice-to-Have Skills

Experience in financial servicesHelp desk experience

Tools & Platforms

Customer support systemsHelp desk software

Required Skills

Hardware supportSoftware supportTroubleshootingCustomer serviceHelp deskTechnical supportEnd-user supportCommunication

Hard Skills

Hardware supportSoftware supportTroubleshootingCustomer serviceHelp deskTechnical supportEnd-user supportCommunication

Soft Skills

Interpersonal skillsProblem-solvingCommunicationCustomer focusTime management

Industry & Role

Industry Financial Services
Job Function Delivering technical support and customer service to end-users in a financial services setting
Role Subtype Customer Support Specialist
Tech Domains HelpDesk

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskcustomer supporttroubleshootinghardware supportsoftware supportend-user supporttechnical supportcommunicationproblem-solvingon-sitefull-timesupport specialistcustomer servicehelp desk supportIT supportticketing system

Deal Breakers

Lack of troubleshooting skills, No customer support experience, No on-site availability, No communication skills

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