✦ Luna Orbit — IT Support & Helpdesk

Senior Staff Technical Support Engineer

at Stryker

📍 Fort Wayne, Indiana Hybrid Posted March 13, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 6+ years
Education Bachelor's in Computer Science or related field
Category IT Support & Helpdesk

About this role

Provides technical support for wireless and wired network environments, troubleshooting issues, and ensuring optimal network performance in a healthcare setting.

Key Responsibilities

  • Troubleshoot customer environments
  • Research WLAN issues
  • Collaborate with team
  • Author knowledge articles
  • Support network performance

Technical Overview

Supports virtualization, WLAN design, troubleshooting with Wireshark and other tools, and telephony systems in a hybrid work environment.

Ideal Candidate

The ideal candidate is a mid-level technical support engineer with over 6 years of experience in networking, wireless infrastructure, and virtualization. They possess strong troubleshooting skills and certifications like CWNA and CCNA, with the ability to support complex wireless and wired networks in a healthcare environment.

Must-Have Skills

Customer technical supportNetworking environmentWireless infrastructure designTroubleshooting wireless issuesExperience with WLAN

Nice-to-Have Skills

Wired and wireless troubleshootingVoice over wireless applicationsMobile device troubleshootingWiresharkOmnipeekAirmagnetEkahauLAN technology knowledgeSIPPBX

Tools & Platforms

VMWareWiresharkOmnipeekAirmagnetEkahau

Required Skills

VMWareVirtualization technologiesWireless (802.11 a/b/g/n)WiresharkOmnipeekAirmagnetEkahauSIPPBXTelephony systems

Hard Skills

VMWareVirtualization technologiesWireless (802.11 a/b/g/n)WiresharkOmnipeekAirmagnetEkahauSIPPBXTelephony systems

Soft Skills

Customer serviceTroubleshootingResearchCollaborationTraining

Certifications

Required

CWNACCNA

Preferred

Aruba ACMA

Industry & Role

Industry Healthcare IT
Job Function Network support and troubleshooting in healthcare IT

Keywords for Your Resume

VMWareVirtualization technologiesWireless (802.11 a/b/g/n)WiresharkOmnipeekAirmagnetEkahauSIPPBXTelephony systemsCustomer supportTroubleshootingNetworking environmentWireless infrastructureVoice over wireless

Deal Breakers

Lack of experience with VMWare or wireless troubleshooting, No relevant certifications, Inability to work in a hybrid environment

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