Position Details

Type Full-Time

Experience senior

Exp. Years 7+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Lead Amazon Logistics Delivery Station (DS) operations with responsibility for safety, quality, performance, customer experience, and people development. Drive Lean initiatives, manage performance against business plan using operational metrics, and oversee hiring, talent planning, and team development across Operations, Area, and Shift Managers.

Key Responsibilities

Responsible for overall safety, quality, performance, customer experience and people development for delivery station operations
Drives vision and creation of quality initiatives, process change initiatives and other lean initiatives
Sets and clarifies requirements and expectations; measures performance and holds managers accountable
Manages 24/7 delivery station environment and delivery of Amazon orders
Manages day-to-day relationships with Delivery Service Providers (DSPs) and presents operational metrics regularly

Technical Overview

Technical scope is operational analytics and performance management (operational metrics) rather than software systems. The role emphasizes Lean process change, structured performance management, staffing lifecycle execution, and cross-functional execution with DSPs and internal partners (Transport & Sortation, Loss Prevention, IT, HR, ACES, Engineering).

Ideal Candidate

The ideal candidate is a senior operations leader with 7+ years of direct management experience in logistics, fulfillment, last-mile, or distribution environments, including salaried, hourly, and agency workforce management. They have strong experience with operational metrics, Lean process and quality initiatives, and end-to-end staffing lifecycle leadership, and they can manage 24/7 delivery station performance while building relationships with Delivery Service Providers.

Must-Have Skills

Bachelor's degree or equivalent7+ years' direct management experienceDirect management experience including salariedhourly and agency workforceDemonstrated track record of delivering performance and financial based results in high pressure environmentsExperience with performance metricsExperience with process improvement and lean techniquesExperience with the full lifecycle staffing (interviewinghiringperformance managementpromotions and terminations)

Required Skills

Budgetary objectivesPeople developmentDelivery Station operations managementTeam leadershipCoaching and mentoringSafety managementQuality managementPerformance managementCustomer experience ownership24/7 operationsDelivery Service Providers (DSPs) relationship managementOperational metrics reportingTalent acquisition planningHiringPerformance and career managementLearning and developmentSuccession planningEmployee engagementLean initiativesprocess change initiativesquality initiativesStaffing lifecycle (interviewinghiringpromotionsterminations)Cross-functional collaboration with Transport & SortationLoss PreventionITHRACESEngineeringbest practices sharingculture and engagement

Hard Skills

Budgetary objectivesPeople developmentDelivery Station operations managementOperations leadershipTeam leadershipCoaching and mentoringSafety managementQuality managementPerformance managementCustomer experience ownershipPeople development ownership24/7 operations managementLast-mile logistics operationsProblem-solving for performance gapsSetting requirements and expectations for managersPerformance measurementFeedback deliveryManager accountabilityAmazon Logistics Delivery Station (DS) operationsDelivery of Amazon ordersDelivery Service Providers (DSPs) relationship managementOperational metrics reportingTalent acquisition planningHiringDeveloping top talentPerformance and career managementLearning and developmentSuccession planningEmployee engagementTalent plan implementationCross-functional collaborationTransport & Sortation partnership managementLoss Prevention partnership managementInformation Technology partnership managementHuman Resources partnership managementACES partnership managementEngineering partnership managementLean initiativesprocess change initiativesquality initiativesleverage Operations and Area and Shift Managerssourcing and nurturing ideasimprovement plansbest practices sharingdelivery station culture and engagement cultivation

Soft Skills

LeadershipCoachingMentoringCommunicationCross-functional collaborationProblem solvingStakeholder managementCulture buildingEmployee engagement buildingDecision-making in high pressure environments

Industry & Role

Industry Logistics

Job Function Senior leader for Amazon Logistics delivery station operations who drives Lean improvement and team performance.

Role Subtype Operations Manager

Keywords for Your Resume

Senior Station ManagerSr. Station LeadersStation ManagerSenior Station LeaderAmazon Logistics Delivery StationDelivery StationDSOperationsArea and Shift ManagersOperations and Area and Shift Managerssafetyqualityperformancecustomer experiencepeople development24/7 basisDelivery Service ProvidersDSPsoperational metricsmetricsperformance managementhiringdevelops top talenttalent plantalent acquisitioncareer managementlearning and developmentsuccession planningemployee engagementLean initiativeslean initiativesprocess change initiativesquality initiativesProblem-solves for closing gaps between performance and goalsstaffing lifecycleinterviewingpromotionsterminationsTransport & SortationLoss PreventionITHRACESEngineeringbest practices

Deal Breakers

Must have a Bachelor's degree or equivalent, Must have 7+ years' direct management experience, Must have experience managing salaried, hourly and agency workforce, Must have experience with performance metrics, process improvement, and lean techniques, Must have full lifecycle staffing experience (interviewing, hiring, performance management, promotions, terminations)

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