Position Details
About this role
This role involves managing post-sales relationships with broadband service providers, ensuring successful adoption of Calix solutions, and driving customer satisfaction and renewals. The candidate will serve as a trusted advisor and coordinate cross-functional teams.
Key Responsibilities
- Manage customer relationships
- Drive product adoption
- Coordinate with sales and support teams
- Monitor customer health
- Identify growth opportunities
Technical Overview
The technical scope includes SaaS platforms, customer data management, and telecom industry knowledge, with a focus on customer success strategies and metrics analysis.
Ideal Candidate
The ideal candidate is an experienced customer success professional with 8+ years in SaaS and telecommunications, adept at managing post-sales relationships, driving product adoption, and ensuring customer satisfaction. They are proactive, strategic, and excel in building long-term client relationships.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 8 years of customer success experience, No SaaS or telecom background, Lack of experience in post-sales support, Unwillingness to work remotely
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