✦ Luna Orbit — Customer Success & Support

Senior Success Architect

at Salesforce

📍 4 Locations Unknown 💰 $123K – $227K USD / year Posted March 25, 2026
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Position Details

Salary $123K – $227K USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves supporting Salesforce customers by providing technical support, guiding feature adoption, and ensuring long-term success through architectural health checks and proactive monitoring.

Key Responsibilities

  • Drive customer impact
  • Support Salesforce implementation
  • Provide technical guidance
  • Monitor customer health
  • Assist with feature adoption

Technical Overview

Technical environment includes Salesforce platform, Sales Cloud, support tools, and customer success methodologies.

Ideal Candidate

The ideal candidate is a customer success professional with experience in Salesforce, capable of providing technical support, guiding feature adoption, and supporting long-term customer health.

Must-Have Skills

SalesforceCustomer SuccessTechnical supportSales CloudArchitectural health checks

Nice-to-Have Skills

Proactive monitoringFeature adoptionSolution designCustomer implementationProactive guidance

Tools & Platforms

SalesforceSales CloudSupport tools

Required Skills

SalesforceCustomer SuccessTechnical supportProactive monitoringArchitectural health checksFeature adoptionSolution designCustomer implementationSupport toolsClient support

Hard Skills

SalesforceCustomer SuccessTechnical supportProactive monitoringArchitectural health checksProduct guidanceSales CloudCustomer implementationFeature adoptionSolution design

Soft Skills

CommunicationProblem-solvingCustomer relationship managementTechnical guidanceCollaborationAnalytical thinking

Industry & Role

Industry SaaS
Job Function Customer support and success management
Role Subtype Customer Success Architect
Tech Domains Salesforce, Customer Success

Keywords for Your Resume

SalesforceCustomer SuccessTechnical supportSales CloudArchitectural health checksFeature adoptionProactive monitoringSolution designCustomer implementationSupport engineerProactive guidanceCustomer relationshipSupport toolsTechnical guidanceClient support

Deal Breakers

No Salesforce experience, Lack of customer success background, No technical support skills, Unwilling to work in a support role

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