About this role
Senior Customer Success role focusing on Commerce Cloud (B2B) responsibilities in a customer-facing capacity, driving adoption, ROI, and customer value across strategic accounts in Indianapolis.
Key Responsibilities
- Engage with Premier/ Signature customers to enable adoption
- Be a trusted B2B Commerce Cloud SME
- Run engagements aligned with product capabilities; tailor conversations
- Build relationships with internal/external stakeholders
- Lead mentoring and knowledge sharing
Technical Overview
Role emphasizes Commerce Cloud platform expertise, data-driven decision-making, stakeholder management, and effective communication and presentations to customers and internal teams.
Ideal Candidate
The ideal candidate is a senior customer success professional with 5+ years of B2B Commerce Cloud experience, fluent English, and strong presentation/consultative skills. They excel at managing premier customers, translating technical concepts into business value, and collaborating with global teams.
Must-Have Skills
5+ years experience in a customer-facing role in the technology industry5+ years experience and/or demonstrated expertise supporting end users of Salesforce Commerce Cloud in a B2B business modelFluent EnglishExcellent communication and interpersonal skillsAbility to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customersVery strong presentation and consultative skillsAbility to demonstrate basic understanding and stay up-to-date with emerging technologiesProactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Nice-to-Have Skills
Experience mentoring/j knowledge sharingExperience with premier or signature customersCross-functional collaborationGlobal team collaborationSales Cloud / Commerce Cloud certifications knowledge
Tools & Platforms
Salesforce Commerce CloudTableauCRM systemsData platformsMicrosoft Office / Google Workspace
Required Skills
5+ years in SalesCustomer Successor related fields; Proficiency in Salesforce Commerce Cloud or Tableau; Data analysis; B2B; English fluency; Strong communication; Presentation and facilitation; ROI translation; Stakeholder management; Cross-functional collaboration
Hard Skills
Salesforce Commerce CloudCommerce Cloud integrationB2B e-commercedata-driven decision-makingstakeholder managementpresentation skillsfacilitationend-user supportcloud-based technologiesAI awarenessEnglish fluency
Soft Skills
communicationinterpersonal skillsanalyticalproblem-solvingleadershippresentationcollaborationmentoringtime managementcustomer focus
Certifications
Preferred
Salesforce Marketing Cloud ConsultantTableau Desktop Specialist
Keywords for Your Resume
seniorcommerce cloudsalesforce commerce cloudb2bcustomer successend-user supportenglishpresentation skillsfacilitationstakeholder managementdata analysiscrmcross-functionalremote collaborationpremier customersglobal teamstableausql
Deal Breakers
Less than 5 years of relevant experience, Inability to communicate effectively in English, No experience with Salesforce Commerce Cloud or B2B e-commerce
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