✦ Luna Orbit — Customer Success & Support

Senior Success Guide - Core Clouds (Sales, Service, Experience)

at Salesforce

📍 5 Locations Unknown 💰 $99K – $150K USD / year Posted March 13, 2026
Salary $99K – $150K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

Support customer success by providing solutioning, security assessments, and platform demonstrations across Salesforce Clouds, ensuring rapid adoption and measurable outcomes.

  • Engage with customers
  • Analyze business needs
  • Deliver platform demos
  • Conduct security assessments
  • Support customer adoption

Involves Salesforce platform expertise, solution design, security assessments, and customer engagement through demos and consultative support.

The ideal candidate is a mid-level customer success professional with experience in Salesforce Clouds, solutioning, and security assessments. They excel in consultative engagement, platform demonstrations, and driving customer adoption through technical expertise.

Customer Needs AnalysisSolution DesignSecurity AssessmentsPlatform DemonstrationsSolution Implementation
Salesforce CertificationsTechnical AdviceSecurity Best PracticesHigh-Performance Solution Design
SalesforceSalesforce OptimizerSecurity ToolsSolution Design Tools
Sales CloudService CloudExperience CloudCustomer SuccessSolutioningConsultative EngagementCustomer AdoptionPlatform DemonstrationsPrototypingSalesforce OptimizerSecurity AssessmentsApplication SecurityAuthenticationAccess ControlData Security
Sales CloudService CloudExperience CloudCustomer SuccessSolutioningConsultative EngagementCustomer AdoptionPlatform DemonstrationsPrototypingSalesforce OptimizerSecurity AssessmentsApplication SecurityAuthenticationAccess ControlData Security
CommunicationProblem-solvingCollaborationCustomer FocusAnalytical Thinking

Preferred

Salesforce Certifications
Industry SaaS
Job Function Customer success and solutioning for Salesforce Cloud platforms
Sales CloudService CloudExperience CloudCustomer SuccessSolutioningConsultative EngagementCustomer AdoptionPlatform DemonstrationsPrototypingSalesforce OptimizerSecurity AssessmentsApplication SecurityAuthenticationAccess ControlData Security

Lack of experience with Salesforce Clouds, No background in customer success or solutioning, Absence of relevant certifications

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