Position Details

Type Full-Time

Experience senior

Exp. Years 4+ years

Education Not specified

Category Cybersecurity

About this role

Senior ServiceNow operations engineer focused on platform health, incident response, and integrations across a multi-team, enterprise SaaS environment within Wells Fargo's Cybersecurity Platform Services.

Key Responsibilities

Provide hands-on operational support for the ServiceNow SaaS platform and integrations
Own platform health, availability, and performance monitoring
Act as senior operational responder for platform incidents
Manage ticketing via ServiceNow, Jira, and Teams
Collaborate with vendors/technical teams to resolve issues

Technical Overview

Hands-on ServiceNow platform operations with Jira-based ticketing, ITIL-aligned processes, and strong vendor collaboration. Emphasis on SaaS reliability, incident management, and upgrade/patch execution in a regulated financial services setting.

Ideal Candidate

The ideal candidate is a senior systems operations engineer with hands-on ServiceNow administration experience in a multi-team SaaS environment. They excel at platform health, incident response, and cross-functional collaboration, and have ITIL process knowledge and strong troubleshooting across integrations.

Must-Have Skills

4+ years of Systems Engineering experience2+ years of experience administering and operating ServiceNow

Nice-to-Have Skills

Experience supporting SaaS platform healthavailabilitymonitoringand incident responseExperience with ticket-based operational environmentsExperience with ServiceNow modules such as Security OperationsIRM/GRCCMDBor Service CatalogStrong troubleshooting across applicationsintegrationsand platform dependenciesFamiliarity with ServiceNow release cycles and upgrades/patchesITIL process knowledge (incidentproblemchange management)ServiceNow certifications (CSA or modulespecific certifications)Familiarity with Agile delivery models and formal change management processesChange management and process analysis experienceFamiliarity with SOXPCI-DSSGDPR in financial industry

Tools & Platforms

ServiceNowJiraMicrosoft Teams

Required Skills

ServiceNowServiceNow AdministrationJiraITILIncident ManagementChange ManagementMonitoringSaaSPlatform HealthSecurity OperationsIRM/GRCCMDBService CatalogAgileSOXPCI-DSSGDPRTeamsVendor Management

Hard Skills

ServiceNowServiceNow AdministrationJiraITILIncident ManagementChange ManagementMonitoringSaaSPlatform HealthVendor Management

Soft Skills

CommunicationProblem-solvingLeadershipTeamworkCollaborationTime ManagementStakeholder Management

Certifications

Preferred

ServiceNow Certified System Administrator (CSA)ServiceNow module-specific certifications

Industry & Role

Industry Banking

Job Function Operate and maintain enterprise ServiceNow platform to ensure health, availability, and incident response in a regulated, multi-team environment

Role Subtype Security Engineer

Tech Domains ITSM / ServiceNow, Cybersecurity

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

senior systems operations engineerserviceNowserviceNow administrationjiraitilincident managementchange managementmonitoringsaasplatform healthsecurity operationsirm/grccmdbservice catalogagilesoxpci-dssgdprteamsserviceNow CSAvendor managementServiceNowITILJiraSaaSSecurity OperationsIRM/GRCCMDBService Catalog

Deal Breakers

No ServiceNow administration experience, Lack of ITIL knowledge, Unwilling to work on-site in listed locations

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Senior Systems Operations Engineer

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