Position Details
About this role
This senior role focuses on strengthening incident and problem management operations within Wells Fargo's IT governance framework, emphasizing operational excellence, automation, and risk mitigation.
Key Responsibilities
- Support incident and problem management
- Design operational controls
- Implement governance routines
- Leverage analytics for risk insights
- Collaborate on process improvements
Technical Overview
Involves ITSM, incident/problem management, governance, risk management, ServiceNow, data analysis, and automation to improve operational controls and resilience.
Ideal Candidate
The ideal candidate is a senior IT support professional with extensive experience in incident/problem management, ITSM, and governance. They should have strong leadership skills and experience with automation and data analysis to improve operational controls.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of senior-level incident/problem management experience, No experience with ITSM or governance, Unwillingness to work in hybrid mode, No leadership skills
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