✦ Luna Orbit — IT Support & Helpdesk

Senior Technical Account Manager

at Nerdio

📍 Remote, US Remote 💰 $130K – $160K USD / year Posted March 17, 2026
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Position Details

Salary $130K – $160K USD / year
Type Full-Time
Experience mid
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves managing customer accounts related to virtual desktop infrastructure, providing technical advice, and ensuring customer success in cloud environments using Azure Virtual Desktop, Windows 365, and Microsoft Intune.

Key Responsibilities

  • Own customer accounts
  • Advise on technical solutions
  • Manage cloud VDI environments
  • Support customer success initiatives
  • Analyze customer data

Technical Overview

The position requires expertise in Azure Virtual Desktop, Windows 365, Microsoft Intune, and cloud VDI solutions. Strong skills in customer support, technical advisory, and remote management are necessary.

Ideal Candidate

The ideal candidate is a mid-level technical account manager with at least 5 years of experience managing Azure Virtual Desktop, Windows 365, and Microsoft Intune environments. Strong customer relationship skills and the ability to advise on cloud solutions are essential.

Must-Have Skills

Azure Virtual DesktopWindows 365Microsoft IntuneCustomer account managementTechnical advisory

Nice-to-Have Skills

Cloud environment managementVirtual Desktop InfrastructureCustomer success strategiesData analysis

Tools & Platforms

Azure Virtual DesktopWindows 365Microsoft IntuneCRM

Required Skills

Azure Virtual DesktopWindows 365Microsoft IntuneCloud environmentsVDICustomer successAccount managementTechnical advisoryRemoteClient relationships

Hard Skills

Azure Virtual DesktopWindows 365Microsoft IntuneCloud environmentsVDIRemote supportCustomer successCRM

Soft Skills

Customer focusRelationship managementTechnical advisoryCollaborationProblem-solving

Industry & Role

Industry IT / Cloud Computing
Job Function Manage and optimize virtual desktop solutions for enterprise clients, ensuring customer satisfaction and technical excellence.
Role Subtype Customer Success & Support
Tech Domains Azure Virtual Desktop, Microsoft Intune, Windows 365, Cloud environments

Keywords for Your Resume

senior technical account managerazure virtual desktopwindows 365microsoft intunecloud environmentsVDIcustomer successaccount managementtechnical advisoryremoteclient relationshipscloud managementvirtual desktop infrastructuredata analysiscollaboration

Deal Breakers

Lack of experience with Azure Virtual Desktop or Microsoft Intune, No account management experience, Unwillingness to work remotely, No technical advisory background

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