Position Details

Type Not Specified

Experience senior

Exp. Years 8+ years

Education Not specified

Category Software Engineering

About this role

This role involves managing post-sales technical relationships with enterprise customers, providing technical guidance, and collaborating with cross-functional teams to ensure customer success on the Snowflake platform.

Key Responsibilities

Collaborate with sales and solution architects
Understand customer environments
Provide technical guidance post-production
Manage workload consumption strategies
Support platform upgrades

Technical Overview

The technical scope includes cloud platforms (AWS, Azure, GCP), programming in Python, SQL, Scala, and supporting platform upgrades and customer workloads.

Ideal Candidate

The ideal candidate is a senior technical account manager with at least 8 years of experience managing enterprise customer relationships, proficient in Python, SQL, and Scala, with strong knowledge of cloud platforms like AWS, Azure, and GCP. They possess excellent communication skills and a proactive approach to technical support and customer success.

Must-Have Skills

8+ years of experience managing enterprise customer relationshipsHands-on experience with PythonSQLor ScalaExperience with AWSAzureGCPTechnical lead or account management experience

Nice-to-Have Skills

Experience with Snowflake platformKnowledge of platform upgradesExperience working with Solution ArchitectsCustomer support experience

Tools & Platforms

SnowflakeAWSAzureGCPSupport EngineeringPerformance EngineeringProfessional Services

Required Skills

PythonSQLScalaAWSAmazon Web ServicesAzureGCPCustomer WorkloadsTechnical GuidanceSupport EngineeringPlatform Upgrades

Hard Skills

PythonSQLScalaAWSAmazon Web ServicesAzureGCPGoogle Cloud PlatformSolution ArchitectsCustomer WorkloadsTechnical GuidanceSupport EngineeringPlatform Upgrades

Soft Skills

collaborationcommunicationresults-orientedproblem-solvingteamworkadaptability

Industry & Role

Industry SaaS

Job Function Manage enterprise customer technical relationships and provide post-sales technical support

Keywords for Your Resume

Senior Technical Account ManagerPythonSQLScalaAWSAmazon Web ServicesAzureGCPSolution ArchitectsCustomer WorkloadsTechnical GuidanceSupport EngineeringPlatform UpgradesCustomer SuccessPost-sales technical leadCustomer workloadsTechnical guidanceSupport engineering

Deal Breakers

Less than 8 years of relevant experience, Lack of experience with cloud platforms (AWS, Azure, GCP), No experience managing enterprise customer relationships

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