Position Details

Type Full-Time

Experience senior

Exp. Years 2 years

Education Not specified

Category System Administration

About this role

Senior Technical Analyst providing hands-on support for facility-based IT&S equipment, incident resolution, and on-site project leadership within a healthcare setting. Supports 24x7 on-call operations and mentors other technical analysts.

Key Responsibilities

Implements and supports facility-based IT&S equipment
Provides advanced hands-on technical support; repairs equipment and performs maintenance
Logs and tracks incidents and requests in incident tracking databases
Provides 24x7 on-call support
Acts as facility lead on technical project implementations

Technical Overview

Hands-on maintenance of facility IT equipment (network gear, servers, PCs), incident tracking, and on-site project coordination. Requires familiarity with Cisco equipment and Microsoft products, with on-call and privacy considerations in a healthcare environment.

Ideal Candidate

The ideal candidate is a senior IT technician with 2+ years of broad facility IT experience, capable of hands-on hardware repair, 24x7 on-call support, and mentoring other analysts in a healthcare setting.

Must-Have Skills

2 years experience

Nice-to-Have Skills

Bachelor's degree preferredCisco certification preferredMicrosoft certification preferredValid state driver's license

Tools & Platforms

Cisco equipmentMicrosoft Products

Required Skills

facility-based IT&S equipmentend-user infrastructurenetwork equipmentserversterminalspersonal computersprinterscablingon-site desk supportincident management24x7 on-calllogs and incident trackingCisco equipmentMicrosoft Products

Hard Skills

facility-based IT&S equipmentnetwork equipmentserversterminalspersonal computersprinterscablingon-site desktop supportincident management24x7 on-call supportlogs and tracks incidentsincident tracking databasesCisco equipmentMicrosoft Products

Soft Skills

communicationmentoringtraining usersproblem-solvingteamworktime managementcustomer service

Certifications

Preferred

Cisco certificationMicrosoft certification

Industry & Role

Industry Healthcare IT

Job Function Provide on-site IT support and project leadership for facility-based IT&S equipment in a healthcare setting.

Role Subtype IT Support Specialist

Tech Domains Cisco Networking, Networking / TCP-IP

Keywords for Your Resume

senior technical analystfacility-based it equipmenton-site support24x7 on-callincident tracking databasesservice deskCisco equipmentMicrosoft Products2 years experienceend-user infrastructureon-site project leadhealthcarementoringtraining userson-call pagerit policiesconfidentialityfacility-based IT projectsstaff training

Deal Breakers

less than 2 years of broad technical experience, no facility-based IT experience, not able to work on-site

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