Position Details

Type Full-Time

Experience senior

Exp. Years 2 years

Education Bachelor's degree in information systems or healthcare-related field is preferred

Category IT Support & Helpdesk

About this role

Senior Technical Analyst provides hands-on support for facility IT&S equipment, coordinates on-site IT activities, and participates in 24x7 on-call rotations within a hospital environment.

Key Responsibilities

Implements and supports facility-based IT&S equipment
Provides advanced hands-on technical support
Logs and tracks incidents and requests
Provides 24x7 on-call support
Acts as facility lead on technical project implementations

Technical Overview

Hardware/network focus with Cisco equipment, servers, PCs, printers, and cabling; incident management and on-call processes; adherence to IT policies and facility IT standards.

Ideal Candidate

The ideal candidate is a senior-level IT technician with 2+ years' experience supporting facility IT hardware in healthcare settings, capable of on-site support, on-call rotations, and mentoring junior staff.

Must-Have Skills

Two years of broad technical experience

Nice-to-Have Skills

Bachelor's degree preferredCisco certificationMicrosoft CertificationValid driver's license

Required Skills

facility-based it&s equipmenton-site supporthands-on technical supportincident tracking24x7 on-callCisco equipmentMicrosoft Productstraining usersservice deskhardware repair

Hard Skills

Cisco equipmentMicrosoft Productsnetwork equipmentserversterminalspersonal computersprinterscablingfacility-based it&s equipment24x7 on-callincident tracking databasesservice deskon-call supporttraining userson-site lead on technical projects

Soft Skills

communicationteamworkproblem-solvingtraining/mentoringtime management

Certifications

Preferred

Cisco certificationMicrosoft Certification

Industry & Role

Industry Healthcare & Medical

Job Function Provide hands-on hardware and end-user IT support for facility-based equipment in a hospital environment

Role Subtype Senior on-site IT support

Tech Domains Cisco Equipment, Microsoft Products, Network Equipment, Servers, Personal Computers, Printers, IT Support & Helpdesk

Keywords for Your Resume

senior technical analystfacility-based it&s equipmentend-user infrastructurenetwork equipmentserverspersonal computersprinterscablingCisco equipmentMicrosoft Productstraining usersservice desk24x7 on-callon-site supportlogs and incident tracking databasesincident managementon-call supporton-site lead on technical projectson-site2 years experienceincident tracking

Deal Breakers

2 years of broad technical experience required, On-site Kissimmee, FL location required

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