Position Details

Type Full-Time

Experience senior

Exp. Years 4-7 years

Education Bachelor's degree in IT, Computer Science, Engineering or related field; or equivalent work experience

Category Data & Analytics

About this role

Senior Technical Operations Analyst responsible for ETL production support using Informatica PowerCenter and IDMC, with Unix/SQL expertise and ITIL-aligned service desk experience. This role maintains day-to-day IT/BAU functions, resolves incidents, and supports continuous service improvement.

Key Responsibilities

Maintains day-to-day IT/BAU for ETL apps
Performs root cause analysis and permanent fixes
Troubleshoot with Informatica product teams
Manage incidents/requests against SLAs
Work in ITIL-aligned service desk and cross-environment debugging

Technical Overview

Stack includes Informatica PowerCenter/IDMC, Unix, SQL, TWS, ServiceNow, ITIL-based incident/change/problem management, with cloud exposure to AWS and scripting in Python.

Ideal Candidate

The ideal candidate is a senior ETL production support specialist with 4-7 years of experience, strong Informatica PowerCenter and IDMC expertise, Unix/SQL skills, and ITIL-driven incident management in a hybrid, multinational setting.

Must-Have Skills

Bachelor's degree in ITComputer ScienceEngineering or related field; or equivalent work experience.4-7 years ETL Production support experienceExperience in Unix and SQL.Experience or exposure to scheduling tools like TWS.Effective communication skillsTechnical background in Informatica PowerCenter and IDMCITIL process training

Nice-to-Have Skills

Knowledge or experience AWS Cloud to support ETL applications in cloudKnowledge of PythonKnowledge of Tidal as Scheduling platform

Tools & Platforms

Informatica PowerCenterInformatica Cloud (IDMC)UnixSQLTivoli Workload SchedulerServiceNowITILPython

Required Skills

ETL production supportInformatica PowerCenterInformatica CloudIDMCUnixSQLTWSServiceNowITILincident managementroot cause analysisproblem managementchange managementPython

Hard Skills

Informatica PowerCenterInformatica Cloud (IDMC)UnixSQLPL/SQLShell scriptingPythonTivoli Workload Scheduler (TWS)ServiceNowITILIncident managementProblem managementChange managementRoot cause analysisAWS Cloud

Soft Skills

Customer serviceCommunicationAnalyticalProblem-solvingTeamworkAbility to work under pressure

Certifications

Preferred

ITIL Foundation

Industry & Role

Industry Financial Services

Job Function Maintain operational ETL data pipelines and ensure timely issue resolution in a hybrid IT environment

Role Subtype IT Support & Helpdesk

Tech Domains Informatica PowerCenter, Informatica Cloud, Unix, SQL, Tivoli Workload Scheduler, ServiceNow, Python, AWS Cloud, ITIL

Keywords for Your Resume

senior technical operations analystetl production supportinformatica powercenterinformatica cloudidmctivoli workload schedulertwsserviceNowitilincident managementroot cause analysisunixsqlpl sqlshell scriptingpythonaws cloud

Deal Breakers

Less than 4 years ETL production support experience, Lack of Informatica PowerCenter/IDMC experience, Lack of Unix or SQL knowledge

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