Position Details
About this role
This role involves providing technical support for Ping Identity's identity and access management products, troubleshooting complex security issues, and supporting global customers remotely.
Key Responsibilities
- Assist with escalated customer issues
- Investigate and troubleshoot identity management problems
- Manage customer expectations
- Contribute to knowledge base
- Participate in on-call rotation
Technical Overview
Supports Ping Identity products including PingAM, PingDS, PingGateway, PingIDM, with proficiency in Linux, Windows, security protocols, and web troubleshooting tools.
Ideal Candidate
The ideal candidate is a mid-level cybersecurity support engineer with experience in identity management systems, particularly Ping Identity products, and proficiency in Linux and Windows server environments. Strong troubleshooting and communication skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Ping Identity products, No experience with Linux or Windows server, Poor troubleshooting skills
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