✦ Luna Orbit — Healthcare & Medical

Senior Technical Support Engineer (Hybrid)

at Stryker

📍 Fort Wayne, Indiana Hybrid Posted March 13, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Bachelor's in Computer Science or related field
Category Healthcare & Medical

About this role

This role involves providing technical support for Stryker’s Vocera solutions, troubleshooting Linux-based systems, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities

  • Document customer issues
  • Monitor inquiries
  • Collaborate internally
  • Report defects
  • Identify support requirements

Technical Overview

Supports deployment and troubleshooting of Linux systems, virtualization platforms like VMware and Hyper-V, and security protocols including SSL/TLS and PKI, with a focus on log analysis and system administration.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 2 years of experience in customer technical support, strong Linux system administration skills, and familiarity with log analysis and virtualization technologies. They should be capable of troubleshooting complex issues and supporting enterprise-level systems.

Must-Have Skills

BA in Computer Science or related field6+ years relevant work experience2 years experience in customer technical supportAbility to travel (10%)

Nice-to-Have Skills

Red Hat Enterprise Linux (RHEL) system administrationLinux service and performance troubleshootingCommand line toolsLog analysisSystem administrationServer Virtualization HypervisorsSSL/TLS certificationsPKILDAP802.1xSQL scripting

Tools & Platforms

Red Hat Enterprise LinuxRHELVMwareMicrosoft Hyper-V

Required Skills

Customer SupportTroubleshootingLinuxRed Hat Enterprise LinuxRHELLog analysisServer VirtualizationVMwareHyper-VSSL/TLSPKILDAP802.1xSQL

Hard Skills

Customer SupportTroubleshootingLinuxRed Hat Enterprise LinuxRHELLinux serviceperformance troubleshootingCommand linePowerShellPerformance monitorLog analysisSystem administrationServer VirtualizationVMwareMicrosoft Hyper-VSSL/TLSPublic Key InfrastructurePKILDAP802.1xSQL

Soft Skills

Customer ServiceCommunicationProblem-solvingCollaborationTime Management

Industry & Role

Industry Healthcare & Medical
Job Function Technical support and system troubleshooting for healthcare communication solutions

Keywords for Your Resume

Customer SupportTroubleshootingLinuxRed Hat Enterprise LinuxRHELLinux serviceperformance troubleshootingCommand linePowerShellPerformance monitorLog analysisSystem administrationServer VirtualizationVMwareMicrosoft Hyper-VSSL/TLSPublic Key InfrastructurePKILDAP802.1xSQLHyper-V

Deal Breakers

Lack of Linux or system administration experience, No customer support experience, Unable to travel (10%), No relevant technical skills

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