✦ Luna Orbit — Customer Success & Support

Senior Technical Support Engineer- Industries- Government Cloud

at Salesforce

📍 5 Locations Unknown 💰 $99K – $150K USD / year Posted March 13, 2026
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Position Details

Salary $99K – $150K USD / year
Type Not Specified
Experience mid
Exp. Years Over 4+ years
Education Degree or equivalent validated experience
Category Customer Success & Support

About this role

This role involves providing technical support for Salesforce cloud solutions, focusing on government and public sector clients, ensuring customer satisfaction and operational excellence.

Key Responsibilities

  • Deliver world-class customer support
  • Partner with product and engineering teams
  • Maintain deep technical expertise
  • Meet operational metrics
  • Serve as technical lead for junior engineers

Technical Overview

Supports Salesforce SaaS platforms including Industry Cloud, Revenue Cloud, and OmniStudio, with a focus on customer support, troubleshooting, and technical leadership.

Ideal Candidate

The ideal candidate is a mid-level technical support engineer with over 4 years of experience supporting Salesforce CRM applications and cloud platforms. They possess strong analytical, communication, and problem-solving skills, with a focus on customer satisfaction and operational excellence.

Must-Have Skills

Experience with Salesforce and/or CRM applicationsOver 4+ years of technical support experienceStrong technical skills supporting SaaS platformsAbility to communicate with all levels of managementUnderstanding of Internet technologies: firewall

Nice-to-Have Skills

Experience supporting enterprise-grade SaaS platformsExperience with Industry Public Sector SolutionsExperience with Revenue Cloud (CPQBilling)

Tools & Platforms

SalesforceOmniStudioIndustry PlatformRevenue CloudFirewall

Required Skills

SalesforceCRM applicationsCloud-based technologiesSaaS platformsOmniStudioRevenue CloudCustomer SupportCSATSLAFirewall

Hard Skills

SalesforceCRM applicationsCloud-based technologiesAICustomer SupportSaaS platformsOmniStudioIndustry PlatformRevenue CloudCPQBillingCustomer Satisfaction (CSAT)Service Level Agreement (SLA)FirewallTechnical support

Soft Skills

analytical skillscommunication skillsself-directedmotivationproblem-solvingcollaborationleadershipability to multitaskpressure management

Industry & Role

Industry Government/Public Sector
Job Function Provide technical support and customer success for Salesforce cloud platforms in government and public sector environments
Role Subtype Customer Support & Helpdesk
Tech Domains Salesforce, OmniStudio, Revenue Cloud, Gov Cloud

Keywords for Your Resume

SalesforceCRM applicationsCloud-based technologiesAICustomer SupportSaaS platformsOmniStudioIndustry PlatformRevenue CloudCPQBillingCustomer Satisfaction (CSAT)Service Level Agreement (SLA)FirewallTechnical supportSupport CloudGovernment CloudPublic Sector SolutionsSupport EngineerCustomer Success

Deal Breakers

Lack of experience with Salesforce or CRM applications, Less than 4 years of relevant support experience, Inability to communicate effectively with management, No experience supporting SaaS or cloud platforms

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