Position Details

Type Not Specified

Experience senior

Exp. Years 6+ years

Education Not specified

Category Content & Media

About this role

Senior Technical Writer to join Salesforce's Content Experience team, crafting platform documentation for admins, end users, and developers; shaping content strategy for AI-enabled features and leveraging GenAI to streamline content.

Key Responsibilities

Write and maintain technical content for Salesforce platform
Collaborate with engineers and product teams
Manage multiple deliverables under tight deadlines
Leverage GenAI to enhance content quality
Document builds, failures, and field observations

Technical Overview

Focus on XML/DITA-driven documentation for Salesforce-driven platforms; integrate GenAI tools; collaborate with product and engineering; maintain content with source control.

Ideal Candidate

The ideal candidate is a senior technical writer with 6+ years of enterprise software experience, strong XML/DITA skills, and Salesforce familiarity; capable of creating content for admins, end users, and developers while leveraging GenAI tools.

Must-Have Skills

6+ years of technical writingXML and DITACRM applicationsSalesforce experience a plusGenAI tools

Nice-to-Have Skills

Experience with SalesforceApex / LWCSource control systems

Tools & Platforms

SalesforceGit/version control

Required Skills

XMLDITATechnical WritingCRM applicationsSalesforceGenAIGenerative AIGit/version controlContent Strategy

Hard Skills

XMLDITATechnical WritingCRM applicationsSalesforceGenAIGenerative AIGit/version controlEnd-user documentationContent strategy

Soft Skills

Excellent communicationInterpersonal skillsCollaborationTime managementProblem-solving

Industry & Role

Industry SaaS

Job Function Create scalable, high-quality technical content for Salesforce platform products

Role Subtype Technical Writer

Tech Domains Salesforce

Keywords for Your Resume

senior technical writersalesforcecontent experiencecxxmlditatechnical writingcrm applicationssalesforce experiencegenaigenerative aisource controlgitcontent strategyadminsend usersdevelopersdocumentationcollaborationdeadline managementtechnical writeradmin

Deal Breakers

Less than 6 years of experience, No XML/DITA experience, No Salesforce experience

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