Position Details
About this role
Senior UX Researcher leads strategic and tactical user research across B2C, B2B, and employee journeys to drive customer-centric product decisions in a retail/digital context.
Key Responsibilities
- Lead, design and execute mixed-methods research spanning strategic, problem validation, and solution validation
- Proactively identify research projects and lead efforts to democratize insights
- Synthesize findings into actionable recommendations for product, design, and engineering
- Coordinate multiple strategic research initiatives across customer and employee journeys
- Contribute to UX Research Center of Excellence with processes, documentation, and guidance
Technical Overview
Focus on qualitative and quantitative methods, usability testing, accessibility considerations, and integrating findings with analytics to inform product and design decisions.
Ideal Candidate
The ideal candidate is a senior UX researcher with 5+ years of experience conducting mixed-methods research for software/web products, capable of shaping product strategy in retail/digital contexts and influencing cross-functional teams.
Must-Have Skills
None listed
Required Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of 5+ years of experience, No experience with mixed-methods research, No experience in agile environments
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