Position Details

Salary $148K – $223K USD / year

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves building and maintaining Salesforce's global contact center voice platforms, focusing on scalability, resiliency, and automation. The engineer will work with cutting-edge telephony solutions and support global customer interactions.

Key Responsibilities

Build voice platform solutions
Design telephony architectures
Maintain telephony infrastructure
Implement platform standards
Lead incident analysis

Technical Overview

Technical scope includes Salesforce Voice, Amazon Connect, telephony infrastructure, routing architectures, and platform observability. Environment involves cloud telephony, automation, and high-availability systems.

Ideal Candidate

The ideal candidate is a senior voice engineer with extensive experience in Salesforce Voice and telephony systems, including Amazon Connect and routing architectures. They possess strong leadership skills, technical expertise in platform resiliency, and the ability to guide global contact center solutions.

Must-Have Skills

Salesforce VoiceAmazon Connecttelephony architectureroutingincident analysisautomationresiliencyplatform health monitoring

Nice-to-Have Skills

AI integrationsmulti-region telephonyfailover designlarge-scale transformationSLA monitoring

Tools & Platforms

SalesforceAmazon ConnectPSTN carriers

Required Skills

Salesforce VoiceAgentforce Voicetelephony architectureAmazon ConnectPSTN carriersrouting enginesincident analysisautomationplatform resiliencySLA monitoring

Hard Skills

Salesforce VoiceAgentforce Voicetelephony architectureAmazon ConnectPSTN carriersrouting enginesplatform standardsUnified RoutingSLA monitoringobservabilityplatform health reportingincident root cause analysisautomationscalable voice experiencesresilient telephony infrastructure

Soft Skills

leadershipmentoringstakeholder collaborationtechnical guidanceknowledge sharingproblem-solvingcommunication

Industry & Role

Industry SaaS

Job Function Design and maintain scalable, resilient voice communication platforms for Salesforce contact centers

Keywords for Your Resume

Salesforce VoiceAgentforce Voicetelephony architectureAmazon ConnectPSTN carriersrouting enginesUnified RoutingSLA monitoringplatform health reportingincident root cause analysisautomationresilient telephonyscalable voice experiencesplatform standardsresiliencyroutingincident analysisplatform health

Deal Breakers

Lack of experience with Salesforce Voice or Amazon Connect, No background in telephony architecture, Unwillingness to work in multiple locations, Lack of leadership or mentoring experience

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Senior Voice Engineer

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