Position Details
About this role
Service BDC Associate at a Denver automotive dealership focusing on generating service appointments via internet inquiries with CRM tools and call center operations.
Key Responsibilities
- Respond to internet inquiries with courtesy, accuracy and professionalism
- Enter all customer inquiry data into the CRM
- Generate services appointments
- Conduct phone surveys to assess customer preferences
- Cashier and support other duties as assigned
Technical Overview
CRM and lead management capabilities; data entry and customer service in a call-center style environment; coordination with internal teams and customers.
Ideal Candidate
The ideal candidate is a customer-service oriented individual with strong communication skills, able to manage internet inquiries and call center workflows to generate service appointments, based in Denver, CO.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must have Valid Driver's License, Authorized to work in the USA, Ability to pass background checks, MVR, and drug test
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