Position Details

Type Full-Time

Experience entry

Exp. Years 6-12 months

Education High School Diploma or GED

Category IT Support & Helpdesk

About this role

A remote Service Desk Analyst role providing Level 1 technical support, troubleshooting hardware and software issues, and delivering excellent customer service.

Key Responsibilities

Provide IT end-user support
Troubleshoot hardware and software
Document tickets
Escalate unresolved issues
Ensure customer satisfaction

Technical Overview

Supports end-users via phone, email, and chat, utilizing troubleshooting skills, ticketing systems, and remote support tools to resolve technical issues.

Ideal Candidate

The ideal candidate is a customer service-oriented IT support professional with 6+ months experience in a Service Desk role, capable of troubleshooting hardware and software issues remotely, and providing excellent customer support.

Must-Have Skills

6-12 months’ experience in Service Desk or technical supportCustomer service experienceHigh School Diploma or GEDTroubleshooting skillsDocumentation skills

Nice-to-Have Skills

Experience with proprietary softwareExperience with hardware troubleshootingExperience with ticketing systems

Tools & Platforms

Ticketing systemsRemote support toolsEmailChatPhone

Required Skills

IT supportCustomer serviceTroubleshootingPassword resetsHardware troubleshootingSoftware troubleshootingTicket documentationRemote supportCustomer interaction

Hard Skills

IT supportCustomer serviceTroubleshootingPassword resetsHardware troubleshootingSoftware troubleshootingTicket documentationRemote supportCustomer interaction

Soft Skills

Customer service skillsCommunicationProblem-solvingAttention to detailSelf-directionTeamwork

Industry & Role

Industry Not specified

Job Function Technical support and customer service

Keywords for Your Resume

Service Desk AnalystIT supportCustomer serviceTroubleshootingTicket documentationRemote supportPassword resetsHardware troubleshootingSoftware troubleshootingCustomer interactionService DeskTicketing systems

Deal Breakers

No experience in Service Desk or technical support, Lack of troubleshooting skills, No high school diploma or GED

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