Position Details
About this role
This role involves providing technical support for end user devices, managing support processes, and assisting with automation and scripting to improve service delivery.
Key Responsibilities
- Support end user devices
- Manage support tickets and escalations
- Develop and maintain scripts and tools
- Assist with software deployment
- Ensure security and patch management
Technical Overview
Focus on end user computing, support tools like SCCM and Microsoft Intune, scripting with PowerShell and VBS, security, and VDI environments.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with experience in end user computing, scripting, and ticket management. They should be self-motivated, able to work independently, and familiar with security and deployment tools.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of support experience for hardware and operating systems, No experience with scripting or automation, Unwillingness to work weekends
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