Position Details
About this role
A support role providing technical assistance to end users, resolving IT issues, and maintaining documentation to ensure high service quality.
Key Responsibilities
- Handle support requests
- Troubleshoot IT issues
- Escalate complex cases
- Maintain documentation
- Assist in system testing
Technical Overview
Technical environment includes Microsoft 365, Microsoft Azure, ticketing systems, incident management, troubleshooting, and documentation processes.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 3+ years experience in Microsoft 365 and Azure, strong troubleshooting skills, and excellent communication abilities. They should be proactive in incident management and documentation.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of support experience, No experience with Microsoft 365 or Azure, Inability to start immediately
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