Position Details
About this role
This role involves providing technical support via calls and chats, troubleshooting network and peripheral issues, and supporting business applications to ensure smooth IT operations.
Key Responsibilities
- Answer inbound calls and chats
- Troubleshoot technical issues
- Support business applications
- Maintain documentation
- Ensure customer satisfaction
Technical Overview
The position requires expertise in customer support, networking, peripherals, and business applications like QuickBooks and SAGE, with a focus on remote troubleshooting and ITIL practices.
Ideal Candidate
The ideal candidate has at least 2 years of experience in structured IT support environments, with strong knowledge of networking, peripherals, and business applications like QuickBooks and SAGE. Certifications such as CompTIA are preferred, along with excellent communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years of IT support experience, Lack of knowledge of networking or peripherals, No CompTIA certifications, Inability to work remotely
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