Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Service Desk Analyst providing onsite IT support in Statesville, NC. Responsible for troubleshooting hardware/software issues, managing service desk tickets, and supporting Office 365 and end-user devices, including on-call rotations.

Key Responsibilities

Provide end-to-end ownership of service desk requests
Manage and track service desk tickets
Diagnose and resolve hardware, software, and peripheral issues
Identify recurring issues, escalate trends, and recommend proactive solutions
Participate in IT on-call rotations

Technical Overview

Focus on desktop/laptop hardware, software, Office 365 administration, and end-user device management; incident triage; ticketing and SLA adherence; on-site IT operations.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong customer service, solid problem-solving skills, and experience supporting end-user devices and Office 365, available for onsite work in Statesville, NC.

Must-Have Skills

End-to-end ownership of technical support requestsManage and track service desk ticketsDiagnose and resolve hardwaresoftwareand peripheral issuesIdentify recurring issuesescalate trendsand recommend proactive solutionsParticipate in IT on-call rotations

Tools & Platforms

Office 365WindowsEnd-user devices

Required Skills

end user supporttroubleshootinghardwaresoftwareWindowsOffice 365ticketing systemservice deskon-site supporton-call rotations

Hard Skills

Office 365WindowsEnd-user devicesTroubleshootingSoftwareTicketing systemService desk ticketsCybersecurity policiesLicensing compliance

Soft Skills

customer servicecommunicationproblem-solvingtime managementteamwork

Industry & Role

Industry IT Services

Job Function Onsite IT helpdesk and end-user support specialist

Role Subtype Service Desk Analyst

Keywords for Your Resume

service desk analystit supportend user supportonsitestatesvilleoffice 365office 365 admintroubleshootinghardwaresoftwareticketing systemservice desk ticketson-call rotationsend-user deviceslan/wanonsite schedulecybersecurity policieslicensing compliance

Deal Breakers

Lack of on-site availability, No experience with Office 365, No customer service experience

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile