Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provides monitoring, problem resolution, and support for hardware, software, and applications, primarily using ServiceNow and PureConnect platforms, escalating issues as needed.

Key Responsibilities

Monitor incidents
Resolve problems
Support hardware/software
Document issues in ServiceNow
Escalate complex incidents

Technical Overview

Focus on IT support, incident management, hardware/software troubleshooting, with experience in ServiceNow and PureConnect.

Ideal Candidate

The ideal candidate is an IT support professional with experience in incident management, hardware and software troubleshooting, and familiarity with ServiceNow and PureConnect platforms, capable of working independently with minimal supervision.

Must-Have Skills

ServiceNow platformproblem determinationincident resolutionhardware/software support

Nice-to-Have Skills

PureConnect Service Desksupport escalation

Tools & Platforms

ServiceNowPureConnect

Required Skills

ServiceNowincident managementproblem resolutionhardware supportsoftware supportserver supportmainframe applicationsperipheralsPureConnect

Hard Skills

ServiceNowincident managementproblem resolutionhardware supportsoftware supportserver supportmainframe applicationsperipheralsPureConnect

Soft Skills

problem-solvingcommunicationattention to detailsupport skills

Industry & Role

Industry Financial Services

Job Function IT support and incident resolution

Role Subtype Help Desk L1

Keywords for Your Resume

Service Desk Analystmonitoringproblem determinationresolutioncallsemailsself-service incidentshardware supportsoftware supportserver supportmainframe applicationsPeripheralsServiceNowincident managementPureConnectproblem resolutionescalation

Deal Breakers

Lack of experience with ServiceNow or PureConnect, Inability to handle incident escalation

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