Position Details
About this role
This role provides remote IT support to end users, resolving hardware and software issues, managing tickets, and supporting security features like MFA and SSO.
Key Responsibilities
- Provide end user support
- Manage tickets in ServiceNow, Zendesk, Freshservice
- Troubleshoot hardware/software issues
- Support MFA, SSO, VPN
- Perform remote hardware support
Technical Overview
Supports Windows 10, Microsoft 365, Active Directory, and uses ticketing systems like ServiceNow, Zendesk, and Freshservice. Performs hardware troubleshooting and remote access support.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with at least 1 year of experience supporting end users in a remote environment. They should possess strong troubleshooting skills, certifications like CompTIA A+, and familiarity with ticketing systems such as ServiceNow, Zendesk, or Freshservice.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of CompTIA A+ certification, No experience supporting Microsoft 365 or Windows 10, Inability to support remote hardware troubleshooting, No remote support experience
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