✦ Luna Orbit — IT Support & Helpdesk

Service Desk Engineer

at Fibernow

📍 Coral Gables, FL, US Hybrid Posted March 21, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support to staff, manages hardware and software issues, and supports AV equipment in a hybrid work setting.

Key Responsibilities

  • Troubleshoot hardware and software issues
  • Support end users
  • Manage user accounts
  • Support AV equipment
  • Assist with inventory management

Technical Overview

The technical environment includes Windows, macOS, Active Directory, Microsoft 365, and ticketing platforms.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong troubleshooting skills, familiarity with Windows and macOS, and experience supporting end users in a hybrid environment. Customer service and teamwork are essential.

Must-Have Skills

diagnose and troubleshoot hardwaresoftwareand network issuessupport Windows and macOS operating systemsmanage user accounts via Active Directory and Azure AD

Nice-to-Have Skills

experience with SCCM/Intune or Jamfsupport for ERP and CRM systemsnetwork troubleshooting

Tools & Platforms

Active DirectoryAzure ADSCCMJamfMicrosoft 365ZoomSlackJiraticketing systemERP systemsCRM platforms

Required Skills

hardware troubleshootingsoftware troubleshootingnetwork connectivityWindows 10macOSActive Directoryticketing systemcustomer servicesupporthybrid work

Hard Skills

hardware troubleshootingsoftware troubleshootingnetwork connectivityWindows 10/11macOSMicrosoft 365Active DirectoryAzure ADSCCMJamfCRM platformsERP systemsZoomSlackJiraticketing systemasset management

Soft Skills

customer servicecommunicationproblem-solvingteamworkadaptability

Industry & Role

Industry Information Technology
Job Function Provide end-user technical support and manage IT assets in a hybrid environment
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Jira, Zoom, Slack

Keywords for Your Resume

Help Desk TechnicianIT supporthardware troubleshootingsoftware troubleshootingnetwork connectivityWindows 10/11macOSActive DirectoryAzure ADticketing systemERP systemsCRM platformscustomer servicesupporthybridon-siteasset managementJiraZoomSlackWindows 10

Deal Breakers

Lack of troubleshooting experience, No support for Windows or macOS, Poor communication skills

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