About this role
Service Desk Engineer providing remote IT support for Tropical Shipping, handling end-user support, endpoint devices, printers, and VPN connectivity with strong documentation.
Key Responsibilities
- Operate, maintain and coordinate IT Service Desk for internal customers
- Provide remote support and incident resolution
- Manage endpoint devices and peripherals
- Document incidents and resolutions in the Helpdesk system
- Handle ticketing and end-user communications
Technical Overview
Remote IT service desk focusing on Windows endpoints, VPN, ticketing, and cybersecurity; supports printers and office applications.
Ideal Candidate
Mid-level service desk professional with 3+ years of PC application support; strong Windows OS, VPN, and remote support experience; capable of handling endpoint devices and documentation in a remote capacity.
Must-Have Skills
Three years PC application support with Service Desk or similar technical customer service backgroundKnowledge of Windows operating systems environmentKnowledge of computer and telecommunications functionality and operationKnowledge of cybersecurity practicesAbility to work independently
Nice-to-Have Skills
Experience with SQL Server or Power BIExperience with remote work toolsITIL familiarity
Tools & Platforms
Help desk ticketing application
Required Skills
Three years PC application support with Service Desk or similarWindows operating systemsVPNremote supportticketing systemdocumentationendpoint devicesprintersnetwork basicscybersecurity practicesOffice ApplicationsMicrosoft Office
Hard Skills
Information Technology Service DeskEnd-user supportWindows operating systemsVPNRemote supportTicketing systemDocumentationEndpoint devicesPrintersNetwork basicsCybersecurity practicesOffice ApplicationsMicrosoft Office
Soft Skills
Analytical thinkingProblem solvingCommunicationTeamworkAbility to work under deadline pressureMultitasking
Keywords for Your Resume
service desk engineerremotemiamiwindows operating systemsvpnremote supportticketing systemdocumentationend-user supportendpoint devicesprintersscannersnetwork basicscybersecurity practicesoffice applicationsmicrosoft officethree yearsinformation technologyThree years PC application supportService DeskWindows operating systemsVPNRemote supportTicketing systemDocumentationEnd-user supportEndpoint devicesOffice Applications
Deal Breakers
Not willing to work in a remote capacity, Lack of 3+ years of PC support experience, No knowledge of Windows OS or VPN
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