✦ Luna Orbit — IT Support & Helpdesk

Service Desk Engineer - II

at Status Pros

📍 Remote, US Remote 💰 $78K – $94K USD / year Posted March 06, 2026
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Position Details

Salary $78K – $94K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing advanced technical support, system administration, and troubleshooting across multiple platforms, ensuring system stability and security.

Key Responsibilities

  • Escalation Handling
  • Troubleshooting
  • System Maintenance
  • Automation Support
  • Mentoring

Technical Overview

The technical environment includes Windows, macOS, mobile device management, virtualization (VMware, Hyper-V), and cloud backup solutions, supporting enterprise IT infrastructure remotely.

Ideal Candidate

The ideal candidate is a senior-level IT support engineer with expertise in Windows, macOS, mobile device management, and virtualization platforms. They excel at troubleshooting complex issues, mentoring junior staff, and supporting enterprise IT infrastructure remotely.

Must-Have Skills

TroubleshootingMicrosoft 365Azure ADIntuneNetworking

Nice-to-Have Skills

JamfPowerShellBashVirtualizationBackup and Disaster Recovery

Tools & Platforms

Microsoft 365Azure ADIntuneJamfVMwareHyper-V

Required Skills

TroubleshootingMicrosoft 365Azure ADIntuneVMwareHyper-VVirtualizationBackup and Disaster RecoveryPowerShellBashNetworking

Hard Skills

WindowsmacOSMobile DevicesNetworkingVLANsVPNFirewallDNSDHCPPowerShellBashMicrosoft 365Azure ADIntuneJamfScriptingServer MaintenanceVirtualizationVMwareHyper-VBackup and Disaster Recovery

Soft Skills

troubleshootingmentoringproblem-solvingcommunicationteamwork

Industry & Role

Industry Information Technology / Managed Services
Job Function Senior technical support and systems administration

Keywords for Your Resume

WindowsmacOSMobile DevicesNetworkingVLANsVPNFirewallDNSDHCPPowerShellBashMicrosoft 365Azure ADIntuneJamfServer MaintenanceVirtualizationVMwareHyper-VBackup and Disaster RecoveryTroubleshootingSupportSystems AdministrationEscalationRoot Cause Analysis

Deal Breakers

Lack of experience with Microsoft 365 or Azure AD, No virtualization or backup experience, Inability to troubleshoot advanced network issues

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