Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education High School Diploma or equivalent; bachelor's degree in computer science or related field preferred

Category IT Support & Helpdesk

About this role

Provides technical support for enterprise systems, troubleshooting hardware and software issues, and supporting end-users in a hybrid environment.

Key Responsibilities

Diagnose and resolve client issues
Support senior IT staff
Provide technical assistance
Respond to support tickets
Document issues and resolutions

Technical Overview

Supports Windows Server environments, remote access technologies, and antivirus/security tools, with a focus on troubleshooting and documentation.

Ideal Candidate

The ideal candidate is a helpdesk technician with experience in Windows Server, remote access, and troubleshooting, possessing strong communication skills and certifications like CompTIA A+ or Network+.

Must-Have Skills

Knowledge of Windows ServerExperience with remote access technologiesStrong verbal and written communication skillsProficiency in Windows operating systemsExperience as HelpDesk Technician

Nice-to-Have Skills

Certifications such as CompTIA A+Network+Microsoft Certified Desktop Support TechnicianExperience with hardware and networkingAbility to work independently

Tools & Platforms

Windows ServerRemote access toolsAntivirus softwareMicrosoft Windows

Required Skills

Windows ServerRemote accessAntivirus softwareWindows networkingTroubleshootingIT supportCustomer serviceTechnical supportSystem documentation

Hard Skills

Windows ServerRemote access technologiesAntivirus softwareWindows networkingTroubleshootingIT supportCustomer serviceTechnical supportSystem documentation

Soft Skills

CommunicationProblem-solvingTeamworkFinesseOrganization

Certifications

Preferred

CompTIA A+Network+Microsoft Certified Desktop Support Technician (MCDST)

Industry & Role

Industry Not specified

Job Function HelpDesk technician in a hybrid support environment

Keywords for Your Resume

Help DeskTechnical supportWindows ServerRemote accessTroubleshootingCustomer serviceIT supportSystem documentationWindows operating systemsCertifications

Deal Breakers

Lack of experience with Windows Server, No remote access experience, No HelpDesk background, Inability to communicate effectively

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Service Desk / Help Desk Technician ( Hybrid Role)

Get matched to jobs like this